Goal 3
All New Yorkers have access to high-quality, conveniently located, community-based City resources that promote civic engagement and enable them to thrive.
Integrated Government & Social Services
New York City is home to a world-class government and non-profit programs that provide social services, civic engagement opportunities, and resources for improving residents’ lives. All New Yorkers should be able to use them in a coordinated and integrated manner.
Challenges & Opportunities
Inaccessible or inconvenient locations, lack of information, timing constraints, immobility, lack of language options, and lack of broadband create barriers for New Yorkers to access social services and civic engagement opportunities.
Initiatives
The City of New York will work to provide New Yorkers with the right digital and physical services at the right times.
Transform schools into Community schools.
Establish Neighborhood Health Hubs that co-locate clinical-health and mental-health services with social services and City agencies to foster improved coordination.
Enhance the digital capabilities of NYC311 to provide easier connections to government and community services and information.
